S Nagakanni from Segamat may be the only luckiest person in the country to have received a replacement new car from a car maker for her newly-bought sedan, which broke down just eight hours after collecting from the sales outlet.
However, it is what the pressure from social media can do, and if not because of that, Nagakanni may have to suffer the losses herself until today.
After her ordeal went viral, and the netizens applied a lot of pressure on the car manufacturer, finally the national carmaker agreed to buy over her car.
While it is honourable for the carmaker to replace the car for Nagakanni, this is almost unheard of for a carmaker to exchange a defective newly-sold car with another new car in Malaysia, without first bringing the matter to court.
At the same time, others may not enjoy the same outcome, but made to suffer the losses, especially when they purchase their cars on hire purchases.
To further protect the rights of the consumers, it is therefore timely to enact a new law to ensure that issues like the nightmare experienced by Nagakanni will not happen again.