Klang Valley public transport commuters are saddled with the inconvenience of not being able to use one transport payment card for all their public transport journeys. The Federal Government, which ironically owns all 3 payment cards (TouchnGo, MyRapid, KomuterLink) indirectly, must immediately move towards a single card for all.
The most popular card is the Touchngo, which besides being able to be used on most public transport services, can also be used for electronic toll payment, parking and some retail outlets.
However, when it comes to the KTM Komuter, it seems that KTM is actively discouraging users from using the TouchnGo card, limiting users of TouchnGo to only a small amount of lanes, often times only one at each KTM Komuter Station. Instead, the Komuter Link card is promoted, with more turnstiles accepting it only.
The Komuter Link card is redundant as it does not offer any additional benefits to the user, except, shorter ques at the turnstile. KTM should provide TouchnGo readers on all turnstiles for the convenience of us users. Users who use KTM are other services regularly would likely have 2 payment cards to skip the ques entering and exiting KTM stations during peak hours.
Over on services run by Prasarana, such as the LRT, only users of MyRapid cards are entitled to discounts. Passengers who opt for “MyRapid Smart 7 Weekly” or “MyRapid Smart 30 Monthly” would enjoy discounts of between 18 and 35 percent compared with cash. This discount is not extended to TouchnGo users. However, MyRapid cards do not work on the KTM Komuter, and surprisingly, the newly minted MRT, which is also operated by Prasarana.
Once again any daily or regular komuter who takes the LRT would opt for the MyRapid card to enjoy discounts up to 35%, would also have to carry a TouchnGo card for other transport services.
The creation of the MyRapid and Komuter Link cards was certainly unnecessary, and should be merged or intergrated with TouchnGo for seamless travel. Most cities in the world have only one travel card, despite many different transport operators. Its about time Putrajaya steps up and move the payments systems into one seamless system for the convenience of all commuters.