I will be engaging with both the Transport Minister and also the Ministry of Domestic Trade & Cost of Living to engage on solutions and way forward for the issues faced by the passengers after the sudden announcement by MyAirlines to suspend their flights.
Such sudden announcement is highly unethical and irresponsible as it is overly disruptive to the travel plans of passengers all around the country including here in Kuching.
Just this morning, we see many passengers all prepared to fly crowding in Kuching International airport(KIA) expecting to fly only then receiving news that operations have been grounded.
This has caused all kinds of inconvenience and even economic loss to the public and utterly unacceptable. All relevant Ministries including agencies such as Mavcom should hold them accountable and actions must be taken to better protect the rights of consumers.
I urge MyAirlines to come up with a robust designated customer services to address the bulk of concerns that consumers may have and come up with a comprehensive system to ensure the rights of consumers to receive full compensation due to the problems faced as this is not the fault of the customers.
The airlines must announce as soon as possible their future plans to ensure consumers can make necessary travel arrangements or even changes, and more importantly allow them to get necessary compensation on the matter.